Terms of use


Customer satisfaction is important to Ned and Pippa's staff. If you would Like to change a size or colour of an outfit or swap for something else, please contact us via email within 48 hours for details on how to do this. Provided all items are unworn, unwashed and in original packaging with tags attached, can they be returned for a credit note or exchange.  Evidence of receipt must accompany the returned items also. This must be done within 14 days from the date of purchase. Please note customers are responsible for return shipping charges. We request that a reply paid package be sent with your returns.

Ned and Pippa's advise all customers to choose carefully as we do not offer refunds. We also do not exchange sale and discounted items.


Please note that to keep postage costs down, shoes are not always sent in boxes. They are however, wrapped securely. Shoes will always be sent in the box where possible or when specified by the customer.


To the best of our knowledge, all information on the Ned and Pippa's website is current and accurate.

Be aware that colours and images can differ on different monitors. We have no warranty for the accuracy of information and visual images on this website. Ned and Pippa's are entitled to change any information on this website at their own discretion without prior notice.

At times, due to unforeseen circumstances, an item ordered by the customer may be unavailable. In this instance, you will be advised of this asap via email. As a result, you may backorder the product if possible, pick an alternative item or cancel the order. For cancelled orders we will refund your money by the same process that you paid.

We ensure all buttons/ baubles etc are fastly secured prior to shipping but we still advise customers to supervise children 3 years and under when wearing clothing with such items attached.

Please follow all manufacturer's instructions for washing of garments.


All images and text on this website are copyrighted to Ned and Pippa's. Some images and text are taken from participating designers and companies with their full consent. It is illegal to copy or use images and text from this site without permission.

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